
To enable Duo and/or add devices, please follow this link. This adds another layer of security to protect your account in the event that someone else learns your password. Usually this is through an app on your phone which can send a push notification, a phone call, or give a PIN number which will allow you to verify your identity. This means that after you enter your netID and password, you will need to verify your identity in one more way. You are required to use two-factor authentication to protect your Princeton credentials using a service called Duo. Regardless of whether you connect your own devices or use the assistance of STCs, you must adhere to Princeton’s technology policy, which you can read here. There are many other universities that are a part of the network (see a map here), so you will have seamless WiFi at those institutions without needing to login again. The eduroam network is not just at Princeton. If you encounter any issues, look for the STC tables in your residential college during move-in and orientation week they will be able to troubleshoot and find a solution.
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Make sure you take advantage of them to enhance your technology experience at Princeton!Īll students should connect to the Internet using the eduroam (education roaming) network, which you can log into using your full Princeton email address (include the and Princeton password.
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laptop repair), all of these services are free to students. With the exception of some hardware support services provided by the Solutions Center (e.g. The earlier you come in, the more time that the technician can spend to work with you so please be mindful of that when you’re coming in. If you’re going to the Solutions Center with any time of major issue, make sure you bring your charger and have at least an hour to spend while a technician assists you. The technicians in the Solutions Center can help with any type of issues and are your go-to for hardware support. The OIT Solutions Center in Frist provides in-person support Monday-Friday from 9:00am - 6:30pm, with the last check-in at 5:00pm. Call them at (609) 258-HELP or go to the OIT website and click the link for “Live Chat Online” on the right-hand side of the page for immediate assistance, any time of day or night.

The OIT Support and Operations Center provides 24-7 phone support for a wide variety of technology and network issues. We’re experienced and happy to make your technology transition to college as smooth as possible! Stop by our tables during orientation, and we will help you get setup with these tools and others. Some of the most important technology to setup are: (1) internet, (2) Microsoft Office, (3) the campus-wide printing system, (4) Duo authentication, (5) Google Backup and Sync, and (6) the Princeton VPN which allows you to use online Princeton resources when you’re not on campus.


Please keep them in mind on your move-in day and throughout the first few weeks of the semester as you get your technology set up.ĭuring move-in and orientation, we will have STCs staffing tables near the dining hall of each residential college. The resources I present below should be the first place you turn when you need help with your devices. The STCs of your residential college will send out emails at the beginning of the year telling you how and where to reach them. The STCs in your residential college are a great first point of contact for your technology issues throughout the entire year, as we can help you out during evenings and weekends and can meet you in-person at the most convenient location for you, such as in your own dorm room or in residential college common spaces. connecting to WiFi, setting up printing, installing Microsoft Office, etc.). In this post, I will present resources that should be the first place you turn to when you need help with any tech-related issues.Įvery residential college has a dedicated group of STCs who live in the college and are available to help you with any technology issues (e.g.

Hi, Class of 2023! My name is Jazzmin, and I’m a rising junior who also works for Princeton’s Office of Information Technology (OIT) as a Student Technology Consultant (STC) for Butler College.
